Do you have experience in maintaining customer satisfaction and delivering the right experience with a complex solution? Do you have a background in finding solutions for the customers business objectives and help them achieve those goals? If yes, this is a great opportunity for you!
Paligo is now looking for a Customer Success Manager to join our global Customer Success team, and be a part of our rapidly growing team!

Who we are

Paligo is an industry-leading SaaS company in the field of Component Content Management. We enable global team collaboration with our cloud-based CCMS product, developed to create, manage, publish and translate technical documentation.

We work with Fortune 500 customers worldwide such as Allianz, Amazon, Mitsubishi, the European Commission, Wrike, Gong and many more. Our goal is to become the number one solution in the industry by providing an exceptional product, great value and excel at customer satisfaction - and now we need YOU to help us get to the next level!

About the role

We are rapidly expanding our Customer Success team due to increased demand for our platform and are now looking for a new star to join us. As a Customer Success Manager you will be a vital part in keeping our customers happy and satisfied, and nothing makes us happier than knowing that our customers are happy! You will also act as the primary point of contact between our customers and Paligo, supporting and developing our customers by proactively identifying churn risks and expansion opportunities.

Paligo has developed a reputation of delivering fast and friendly support, and the Customer Success team is a vital part of that.

About you

We are looking for a Customer Success Manager who wants to find ways of improving the service we provide with a hunger to always learn more. Because of Paligos growth we need you to be comfortable with working within a fast paced company and to be a teamplayer who is willing to roll up your sleeves and jump in where needed along with working with cross-team collaboration. We want you to be a people-person who enjoys customer interaction and has great communication skills, online and in-person meetings. We are looking for a Customer Success Manager who can communicate clearly, positively and objectively with comfort and ease.

We also imagine that you have some of the following points in your resumé:

• 3+ years of experience in a Customer Success role

• Experience in supporting a complex SaaS product

• Comfortable with sophisticated technical products and cross-functional projects

• Experience in using CRM or Support system (Salesforce, Zendesk)

• Ability to multi-task while managing high priority projects

Nice-to-haves:

• Experience as a Technical Writer

What we offer

A position at the very center of what makes Paligo so unique. Your work will have a tangible impact on the way that we operate and we promise you that you’ll be challenged, pushed to develop your skill set and have the opportunity to work in a highly expansive company filled with amazing colleagues and customers worldwide! To connect with our remote global team members, informal Zoom get-togethers is a must for us.

We believe in encouraging one another and in candid communication so everyone's voice is heard. We collaborate, brainstorm and learn together. We also know that a culture promoting health helps us to make smarter decisions, prevents stress, and just makes us feel better so we regularly organize health-promoting activities.

We have a competitive benefits plan to offer you as well as flexible working hours - because we know that it is important to balance your work life and home life. We strive to find the perfect work life balance and we do not intend to stop until we’ve found it!

If you have read this far, there is really nothing stopping you from clicking the button to apply!