Customer Success Manager

About the job

At Paligo, our customers come first. Nothing makes us happier than knowing our customers are happy. The role of Customer Success Manager is to act as the primary contact between the customers and Paligo, understanding what they are trying to achieve and helping them to make it happen. This makes everyone happy!

Who we are

Paligo is the industry leader in the Component Content Management System space. We enable true team collaboration with our cloud-based CCMS for authoring, managing, publishing, and translating technical documentation.

In short, we are transforming the way technical writing is done - and YOU can be a key part of this transformation!

We are expanding and this is your chance to join a truly global team who work closely with our customers.

The role

As a Customer Success Manager you will support and develop a group of existing customers while also on-boarding new customers to Paligo functionality. It is your job to get to know the customers business objectives, find out how Paligo can help them achieve those goals and always looking to improve the way they work.

Paligo has developed a reputation for delivering fast and friendly support, and the Customer Success team is a vital part of that.

What the role offers

Working in the Customer Success team you can expect:

• to be part of a company that believes in individual responsibility but that takes investing in your career seriously
• to contribute to making Paligo a great workplace
• to work in a team with a customer-first mindset
• to forge your own path
• flexibility and a healthy work-life balance (the Swedish way)
• This will focus on supporting Paligo's US customer base as part of our Global team. 

Who you are

We think the ideal person for the role is:

• Customer focused, you always look for ways to improve the service we provide
• a team player: you are willing to roll your sleeves up and jump in where needed
• adaptable: you are someone who likes working at a fast-moving company with global ambitions, who is willing to learn
• analytical: you have an analytical mindset and have a hunger to always learn more
• a people-person who enjoys customer interaction and cross-team collaboration
• not afraid to be wrong: we are all about learning on this journey together
• a great communicator: email, chat, Zoom, presentations… you can communicate clearly, positively and objectively with comfort and ease

Additional requirements

• 1+ years working in a Technical Documentation role, ideally using a CCMS/HAT solution. Experience In Customer Success or Account Management is a BIG plus.
• Comfortable with sophisticated technical products and cross-functional projects
• Experience in using CRM or Support system (Salesforce, Zendesk)
• Ability to multi task while managing high priority projects
• Excellent troubleshooting skills