Technical Support Agent

About the job

At Paligo, our customers come first. Nothing makes us happier than knowing our customers are happy. The role of Technical Support Agent is to help customers get the most out of Paligo by helping them when they run into difficulty. You will get to know the system and what it can do, but you also have the support of the team that developed it.

Who we are

Paligo is the industry leader in the Component Content Management System space. We enable true team collaboration with our cloud-based CCMS for authoring, managing, publishing, and translating technical documentation.

In short, we are transforming the way technical writing is done - and YOU can be a key part of this transformation!

We are expanding and this is your chance to join a truly global team who work closely with our customers.

The role

As a Technical Support Agent you will work in a team that answers questions asked by customers via Zendesk and Intercom. You will take ownership and resolve customer issues and also help to continuously improve systems and processes related to the team.

Paligo is known for its fast and friendly support, and the Technical Support team is a vital part of that.

What the role offers

Working in the Technical Support team you can expect:

• the chance to work at the forefront of technical writing and customer support
• to join and help develop our positive and passionate team
• to be part of a company that believes in individual responsibility but that takes investing in your career seriously
• to contribute to making Paligo a great workplace
• the opportunity for professional development in an entrepreneurial environment
• to work in a team with a customer-first mindset
• to forge your own path
• flexibility and a healthy work-life balance (the Swedish way!)

Who you are

We think the ideal person for the role is:

• a team player: you are willing to roll your sleeves up and jump in where needed
• adaptable: you are someone who likes working at a fast-moving company with global ambitions, who is willing to learn
• analytical: you have an analytical mindset and have a hunger to always learn more
• a people-person who enjoys customer interaction and cross-team collaboration
• not afraid to be wrong: we are all about learning on this journey together
• a great communicator: email, chat, Zoom, presentations… you can communicate clearly, positively and objectively with comfort and ease

Additional requirements

• Fluent English is a must
• Experience in Zendesk, or similar
• Excellent troubleshooting skills
• Comfortable with sophisticated technical products and projects
• A background in technical writing is really beneficial
• Knowledge of documentation platforms and SaaS applications is a plus
• Preferred Location: Stockholm, Dublin or Denver