Technical Support Engineer

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About the job

At Paligo, our customers come first. Nothing makes us happier than knowing our customers are happy. The role of Technical Support Engineer is to help customers get the most out of Paligo by helping them when they run into difficulty. This is a wide-ranging set of responsibilities, and it will not only involve solving for the customer but also communicating in a timely and friendly manner. 

You will work with a team of highly motivated and caring people who will be there to help you along your growth journey.  Our customers range from niche SMEs to some of the biggest brands in the world, and you will develop relationships with many of them. You will have the opportunity to become a product expert for a fast-growing SaaS company in a highly technical space, which will enhance your career prospects significantly.  

Who we are

Paligo is the industry leader in the Component Content Management System space. We enable true team collaboration with our cloud-based CCMS for authoring, managing, publishing, and translating technical documentation.

In short, we are transforming the way technical writing is done - and YOU can be a key part of this transformation!

We are expanding and this is your chance to join a truly global team who work closely with our customers.

The role

As a Technical Support Engineer you will play a central role in our Customer Service team, focusing on providing fast and friendly support while also serving as a key link between Support, Development and Professional Services teams.

Besides this, you will contribute to continuously improving systems and processes related to the support team.

What the role offers

Working as a member of the Paligo Technical Support team you can expect:

  • to be part of a company that believes in individual responsibility but that takes investing in your career seriously
  • to contribute to making Paligo a great workplace
  • to work in a team with a customer-first mindset
  • to forge your own path
  • flexibility and a healthy work-life balance (the Swedish way)
  • this is a remote role that will focus on supporting Paligo's US customer base as part of our Global support team. 


Who you are

A successful candidate will meet these role requirements:

  • 1+ years previous experience working in technical support, ideally in a SAAS B2B or highly technical product
  • Excellent troubleshooting skills
  • Knowledge of HTML,Javascript ,CSS or Wordpress is a strong merit
  • Experience in Zendesk, or similar CRM product
  • Fluent English is a requirement 
  • Involved in process and routine improvements
  • Knowledge of documentation platforms and technical writing is a big plus

We think the ideal person for the role is:

  • a team player: you are willing to roll your sleeves up and jump in where needed
  • adaptable: you are someone who likes working at a fast-moving company with global ambitions, who is willing to learn
  • analytical: you have an analytical mindset and have a hunger to always learn more
  • a people-person who enjoys customer interaction and cross-team collaboration
  • not afraid to be wrong: we are all about learning on this journey together
  • a great communicator: email, chat, Zoom, presentations… you can communicate clearly, positively and objectively with comfort and ease

Or, know someone who would be a perfect fit? Let them know!

What are we like?

From our very beginning, we wanted to actively build a great workplace and attractive culture at Paligo. It was, and is, always considered as important as all the other parts of the business. From training and upskilling, to regular global team outings, to the goofy monthly update videos from management, we strive to find the balance between delivering our best work and having a happy relationship with our colleagues.

Already working at Paligo AB?

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