Paligo is now looking for a Technical Support Agent to join our global Technical Support team, and to be part of our rapidly growing team!
Who we are
Paligo is an industry-leading SaaS company in the field of Component Content Management. We enable global team collaboration with our cloud-based CCMS product, developed to create, manage, publish and translate technical documentation.
We work with Fortune 500 customers worldwide such as Allianz, Amazon, Mitsubishi, the European Commission, Wrike, Gong and many more. Our goal is to become the number one solution in the industry by providing an exceptional product, great value and excel at customer satisfaction - and now we need YOU to help us get to the next level!
About the role
Due to increasing demand for our platform we are now looking for a star to join our Technical Support team as we are rapidly expanding! As a Technical Support Agent you will work in a team with the important part of helping customers via Zendesk and Intercom. You will be responsible and have full ownership of resolving customers issues but also helping to continuously improve Paligo’s systems and processes related to the team. You will learn how the system works and what it can do by working closely with and being supported by our amazing Developer-team.
Paligo has developed a reputation of delivering fast and friendly support, and the Technical Support team is a vital part of that.
We are looking for a Technical Support Agent who loves to support our customers on technical issues and find new ways of improving the service we provide. Because of Paligos growth we need you to be comfortable with working within a fast paced environment with a hunger to always learn more. As a part of the Technical Support team, we want you to be a teamplayer who is willing to roll up your sleeves and jump in where needed along with working with cross-team collaboration. We are looking for you who is able to communicate clearly, positively and objectively with comfort and ease and a people-person who enjoys customer interactions. As a Technical Support Agent we want you to have great communication skills, both online and in-person meetings.
We also imagine that you have some of the following points in your resumé:
2-3 years of experience in a Tech Support role
Experience in Zendesk or similar CRM system
Comfortable with sophisticated technical products and cross-functional projects
Excellent troubleshooting skills
Fluent in English
What we offer
A position at the very center of what makes Paligo so unique. Your work will have a tangible impact on the way that we operate and we promise you that you’ll be challenged, pushed to develop your skill set and have the opportunity to work in a highly expansive company filled with amazing colleagues and customers worldwide! To connect with our remote global team members, informal Zoom get-togethers is a must for us.
We believe in encouraging one another and in candid communication so everyone's voice is heard. We collaborate, brainstorm and learn together. We also know that a culture promoting health helps us to make smarter decisions, prevents stress, and just makes us feel better so we regularly organize health-promoting activities.
We have a competitive benefits plan to offer you as well as flexible working hours - because we know that it is important to balance your work life and home life. We strive to find the perfect work life balance and we do not intend to stop until we’ve found it!
If you have read this far, there is really nothing stopping you from clicking the button to apply!